• Membership
  • Privileges
  • Using your ID card
  • Guidelines
  • Membership book
• Roadside services
  • Covered benefits
  • Emergency roadside assistance
  • Roadside assistance reimbursement
  • Roadside assistance limitations
  • Dispatch service
  • Lockout service & reimbursement
  • Service locations
• Automobile services
  • New car purchases
  • Used automobile quotes
  • Auto rental discount
  • Motorhome holiday
• Other services
  • Tires and rims
  • Family legal plan
  • Hotel savings
  • Personal concierge

Roadside assistance reimbursement

In some areas there may not be an available contractor. In this case, National Roadside Assurance® will issue you an authorization number, and you will have to contact a facility on your own for emergency service. We will reimburse you up to $80 per disablement.

Reimbursement limitations

• Members may only use the reimbursement option if a participating facility is unavailable.
• The authorization number is required to be eligible for reimbursement.
• Winching reimbursement covers up to $80 in expenses.
• State and local taxes are not covered.

If National Roadside Assurance® has issued an authorization number for prompt reimbursement of covered expenses, here is what you do:

1. Call any service station garage or towing service of your choice.
2. Obtain an itemized receipt for the service preformed.
3. Write your membership number and 12-digit authorization number on the original receipt (not a photo copy) and send within 60 days* to:
   
   National Roadside Assurance
   Attn: Customer Service
   1620 Bond Street
   Naperville, Illinois 60563
   
   Claims that are postmarked more than 60 days after the date of service will not be honored.*

*No time limit for Utah and Wisconsin residents.