• Membership
  • Privileges
  • Using your ID card
  • Guidelines
  • Membership book
• Roadside services
  • Covered benefits
  • Emergency roadside assistance
  • Roadside assistance reimbursement
  • Roadside assistance limitations
  • Dispatch service
  • Lockout service & reimbursement
  • Service locations
• Automobile services
  • New car purchases
  • Used automobile quotes
  • Auto rental discount
  • Motorhome holiday
• Other services
  • Tires and rims
  • Family legal plan
  • Hotel savings
  • Personal concierge

Lockout service & reimbursement

If you or your spouse lock your keys in the car or lose your keys, we will make arrangements for lockout service. Simply call the toll-free number on your membership card. If service in your area is unavailable, we will issue you an authorization number so that you can call the nearest locksmith and be reimbursed for the cost up to $100.

How to obtain your reimbursement

1. Call customer service to obtain an authorization number.
   
   
2. Call the locksmith of your choice.
   
   
3. Obtain an itemized receipt for the service preformed. Please write the authorization and membership number on the original paid receipt (not a photocopy) and send it within 60 days* to:
   
   National Roadside Assurance®
   Attn: Customer Service
   1620 Bond Street
   Naperville, Illinois 60563

Please note

• The cost of making replacement keys or lock repair is not covered.
  
  
• Claims that are postmarked more than 60 days after the service date will not be honored.*

* No time limit for Utah and Wisconsin residents.