• Membership
  • Privileges
  • Using your ID card
  • Guidelines
  • Membership book
• Roadside services
  • Covered benefits
  • Emergency roadside assistance
  • Roadside assistance reimbursement
  • Roadside assistance limitations
  • Dispatch service
  • Lockout service & reimbursement
  • Service locations
• Automobile services
  • New car purchases
  • Used automobile quotes
  • Auto rental discount
  • Motorhome holiday
• Other services
  • Tires and rims
  • Family legal plan
  • Hotel savings
  • Personal concierge

Roadside assistance limitations

Types of vehicles covered
National Roadside Assurance® offers full road and towing services for all self-propelled, four-wheel vehicles, designed, licensed and used for private, on-road transportation, trucks and motorcycles.

The purpose of the roadside assistance benefit is to provide service in common emergency situations.

Coverage does not include:

• Service if member is not with the disabled vehicle. However, don’t remain with the vehicle if it is unsafe to do so.
  
  
• Towing or service on roads not regularly maintained (including private property).
  
  
• Repeated service calls for a car in need of routine maintenance.
  
  
• More than one (1) service per disablement.
  
  
• Service when a vehicle is snowbound. We do not hoist, winch or shovel vehicles from unplowed areas, snow banks, snowbound driveways or curbside parking.
  
  
• Service will not be rendered in areas not regularly traveled, such as vacant lots, beaches, open fields or other places which would be hazardous for service vehicles to reach.
  
  
• Installation or removal of snow tires and chains nor dismounting, repairing or rotating tires.
  
  
• Charging a weak or dead battery.
  
  
• Vehicle storage charges, cost of parts and installation, products, materials, impounding and additional labor relating to towing.
  
  
• Service for: taxicabs, tractors, boats, trailers, recreational vehicles and trucks, dune buggies, or vehicles used for competition, stolen vehicles, unlicensed vehicles, illegally parked cars or impounded vehicles.
  
  
• Service to vehicles with expired safety inspection sticker, license plate sticker, and/or emission sticker(s) where required by law.
  
  
• Service to vehicle which is not in a safe condition to be towed.
  
  
• Transportation for the member to the vehicle for service or from the vehicle to another destination after service has been rendered.
  
  
• Delivery or repair of tires.
  
  
• Towing of vehicle off a boat dock or marina.
  
  
• Service on vehicles used for commercial purposes or using dealer tags.
  
  
• Towing at the direction of a law enforcement officer related to traffic obstruction, impoundment, abandonment, illegal parking or other violations of law.
  
  
• Reimbursement for towing charges covered by automobile insurance.
  
  
• Towing of vehicles for disposal (i.e., to junk yard).
  
  
• Excessive use of club services is cause for non-renewal or cancellation of membership (see terms and conditions).

Note: The emergency roadside assistance program is powered by Signature’s Nationwide Auto Club, a GE Consumer Company.