• Membership
  • Privileges
  • Using your ID card
  • Guidelines
  • Membership book
• Roadside services
  • Covered benefits
  • Emergency roadside assistance
  • Roadside assistance reimbursement
  • Roadside assistance limitations
  • Dispatch service
  • Lockout service & reimbursement
  • Service locations
• Automobile services
  • New car purchases
  • Used automobile quotes
  • Auto rental discount
  • Motorhome holiday
• Other services
  • Tires and rims
  • Family legal plan
  • Hotel savings
  • Personal concierge

Basic membership guidelines

Excessive use of club services is cause for non-renewal or cancellation of membership.

• Excessive use of club services is cause for non-renewal or cancellation of National Roadside Assurance® membership; however, your membership will not be cancelled without prior notice.
  
  
• If more than three (3) roadside assistance claims are made per year, the membership will be placed on a “cash call basis,” meaning: National Roadside Assurance® will continue to arrange dispatch service for your disabled vehicle; however, the member must pay the authorized service provider for service charges at the time roadside is rendered, and these amounts are not reimbursed by National Roadside Assurance®.
  
  
• Family memberships are limited to a combined total of five (5) roadside assistance claims per membership year; all of the other above provisions remain the same.
• The number of service claims will reset to zero on the anniversary date of your membership, and membership will be removed from cash call basis.
  
  
• Pursuant to Wisconsin state law, excessive use of club services by Wisconsin residents is cause for non-renewal on the member’s anniversary date, rather than cancellation.
  
  
• Pursuant to Wisconsin state law, benefits and dues for Wisconsin residents will not be changed without prior written notice and will take effect on the renewal or anniversary date.
  
  
• National Roadside Assurance® guarantees your membership will not be cancelled without prior written notice.
  
  
• Member benefits and dues are subject to change without notice.
  
  
• Membership is continuous and will be automatically renewed, with dues being billed automatically on your specified billing vehicle.
  
  
• Excessive claims can be a cause for non-renewal or cancellation of membership (please see terms and conditions).
  
  
• If you change your address or need to reach us for anything other than a claim or reimbursement, please call us at the toll-free customer service number listed on your membership card or address correspondence to:
  
  National Roadside Assurance®
  Attn: Customer Service
  1620 Bond Street
  Naperville, Illinois 60563
  
  
• National Roadside Assurance® members will not be required to pay any sums other than the membership fee for membership benefits and services. Optional benefits and restrictions are noted.
  
  
• Services and benefits of the membership are only available in the continental U.S., Alaska, Hawaii, Puerto Rico and Canada and for incidents occurring while your membership is in force.