• Membership
  • Privileges
  • Using your ID card
  • Guidelines
  • Membership book
• Roadside services
  • Covered benefits
  • Emergency roadside assistance
  • Roadside assistance reimbursement
  • Roadside assistance limitations
  • Dispatch service
  • Lockout service & reimbursement
  • Service locations
• Automobile services
  • New car purchases
  • Used automobile quotes
  • Auto rental discount
  • Motorhome holiday
• Other services
  • Tires and rims
  • Family legal plan
  • Hotel savings
  • Personal concierge

Dispatch service

National Roadside Assurance® provides emergency roadside assistance nationwide through independent contractors for the convenience of its members.

If you need emergency roadside assistance anywhere in the continental U.S., Alaska, Hawaii, Puerto Rico and Canada, simply call the toll-free customer service number listed on your membership card. This number can be reached 24 hours a day, 7 days a week. We will arrange to dispatch a service truck to you while you are on the phone.

When you call for dispatch service, be prepared to give the customer service representative the following:

• Name and membership number
  
  
• Location of the vehicle if known (street address, mile markers, etc.)
  
  
• Nature of the trouble (flat tire, won’t start, etc.)
  
  
• Phone number from where you are calling

How it works

1. We will contact the nearest participating towing facility and then tell you the estimated time of arrival. Most service providers require you or another authorized person to be with the vehicle in order to receive service (unless it is unsafe to do so).
   
   
2. When the service truck arrives, present your membership card. The service provider may ask for your driver’s license for additional identification.
   
   
3. After service is complete, please verify the information on the call slip provided by the service provider and sign it. The National Roadside Assurance® program will pay the service facility directly for covered dispatch charges. You will be responsible for paying the service facility for any charges not covered.

Cancellations
Please cancel your request for service within 5 minutes of the time you called if it is no longer needed by calling us back at the toll-free number listed on your membership card.

Availability
We have made every effort to ensure that National Roadside Assurance® emergency roadside assistance can function under all conditions.

However, during extreme weather conditions, there may be some delay before help can reach you. When such situations exist, we ask you to please be patient.

Of course, in some areas there may not be an available contractor. In this case, National Roadside Assurance® will issue you an authorization number. The authorization number is required to be eligible for reimbursement. You will have to contact a facility, and we will reimburse you up to $80.*

Important
Since all authorized service providers are independent contractors and not agents or employees of National Roadside Assurance® or Signature’s Nationwide Auto Club, National Roadside Assurance® can assume no liability for any damage to your vehicle resulting from the rendering of service or for personal items left in the vehicle. Any claims for personal injury or damage to the property of a member must be filed against the servicing facility.

National Roadside Assurance® will not accept responsibility for repair, availability, delivery or installation of parts. All parts used and services provided to you by the contractor must be authorized and paid for by you.

*See Roadside Assistance Reimbursement