Personal concierge
Simply call the toll-free customer service number on your membership card for the following services:
Recovery services
Designed to assist you in virtually any situation a traveler may encounter.
Lost or stolen
If your passport, cash, travelers checks or credit cards are lost or stolen, we can arrange for emergency cash to be sent to you, cancel your payment cards and help with the bureaucracy involved in getting your passport or travel tickets replaced.
Medical emergency*
If you become ill or have lost your usual medication, we can put you in touch with local hospitals or doctors. In any sort of medical emergency, we can get you prompt advice or treatment.
Home from home
This service will provide up to the minute global news headlines, global and local sports news information and scores (for major cities and towns) and financial news from major cities worldwide.
Chauffeur driven car service
In most major cities, we can organize chauffeur facilities for airport transfers, meetings and events or for the full duration of a trip. This service is available for all members who require a privileged service for special journeys.
Hotel reservation and information
We can provide you with advice and assistance for the reservation of hotel accommodation in many locations worldwide.
Get home fast
In an emergency, we can arrange flights and other transportation to get you home as quickly as possible.
Emergency interpretation
If you’re in a crisis, the last thing you need is communication difficulties. So we supply interpreters who will help you talk to the people around you.
Get a message home
We will arrange for you to get a message home to your friends and relatives, letting them know where or how you are and informing them of the current situation.
International dining
We provide information on restaurants in most major cities including cuisine, star ratings, directions, pricing and payment methods.
Golf course information
Learn approximate course fees, handicap requirements, course details, and contact information for golf courses worldwide.
Discovery services
Our service is not just there for when you’re traveling, it can also help organize your leisure activities at home. Designed to offer help, information and inspiration to the time-stressed individual, helping them get the most from their leisure time — before, during and after their travels.
Bookings
We can arrange bookings for hotels, car hire, airport transfers and many other services, whether you’re planning your trip or you’ve already arrived.
Tickets for events
We can arrange tickets for the latest rock concert, or reserve seats for a show. From sporting events to theatre, the choice is yours.
Location information
We offer useful information such as where to eat, stay, available activities or even how to fill a rainy day.
Life saver
If you’ve forgotten a birthday or anniversary, or if you suddenly receive news that needs more of a reaction than a phone call, we can arrange for flowers or gifts to be sent on your behalf, wherever you are in the world.
Time for you
We will help you plan your leisure time back home, whether you want some ideas for a romantic weekend break, need a dinner reservation, want information on health spas or need to know what’s on for kids during the holidays.
Special occasions
If you need to plan an event to celebrate a birthday or anniversary — or you simply want to surprise your loved one with a special treat, we’ve got lots of ideas and can help you arrange it all too.
Latest news
We can tell you the latest flight departure times and whether or not there are delays. While you’re away, we’ll update you on the latest sports results, stock market indices or other news from home.
*These services do not replace any insurance, and you will be liable for any associated costs. For a full copy of our terms and conditions, please call the number listed on your membership card. Personal Concierge is a service of National Roadside Assurance® and is not a benefit of Signature’s Nationwide Auto Club.
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